Airticketing training in pakistan

Air Ticketing Course Outline
Module 1: Introduction to the Travel & Aviation Industry
Overview of the travel and tourism industry

Structure of the airline industry

Types of airlines and flights (scheduled, charter, low-cost)

Roles of IATA and ICAO

Airport codes, city codes, and airline codes

Module 2: Geography for Air Travel
Time zones and calculating time differences

Global indicators (GI) and traffic conference areas (TCs)

Major global airports and air routes

Seasonality and climate factors

Module 3: Reservation Systems & GDS (Global Distribution Systems)
Introduction to GDS (Amadeus, Galileo, Sabre)

Creating, modifying, and canceling PNRs (Passenger Name Records)

Flight availability and schedules

Fare display and fare rules

Seat availability and assignment

Module 4: Air Fare Construction
Basic fare construction principles

Types of fares (published, net, consolidated)

One-way, round-trip, open-jaw, and circle-trip fares

Taxes, fees, and surcharges

Currency conversion and IATA rates of exchange (ROE)

Module 5: Ticketing and Documentation
Electronic ticketing (E-ticket)

Ticket formats and interpretation

Ticket issuance and reissuance

Exchange and refund procedures

Travel documents: passports, visas, health certificates

Module 6: Customer Service and Soft Skills
Handling customer inquiries and complaints

Telephone and email etiquette

Cultural sensitivity in global travel

Crisis and delay handling (weather, strikes, emergencies)

Module 7: Industry Regulations and Security
Baggage rules and restrictions

Travel insurance basics

Security screening procedures

Aviation safety and legal issues

COVID-19 travel protocols (as applicable)

Module 8: Practical Training & Project
Live GDS simulations

Case studies on itinerary planning and fare calculation

Final project: Booking and issuing a complex ticket